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Privacy Policy

SENEP Privacy Policy — Version 10122026Effective October 12, 2026

SENEP, LLC (“we,” “us,” “our”) values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard two types of information:

  • Personal Data: Information you provide to us or that we collect about you for our own business purposes (e.g., billing, marketing).
  • Client Data: Data belonging to your company (and its users) that we access, store, or process on your behalf while providing our contracted services (software engineering, artificial intelligence, automation, data systems and analytics, and integrations).

By using our services, you agree to the practices described in this policy.

This part applies to the information we collect from all users for our own purposes.

1Personal Data We Collect

  • Contact and Account Information: Name, email, phone number, company, address, and payment information when you contact us (for example, through the contact form on our website), request a proposal, make a purchase, or contract our services.
  • Usage and Device Data: IP address, browser type, operating system, and pages viewed when you interact with our website and services. Our website stores your language choice in your browser and does not use advertising or tracking cookies.

2How We Use Your Personal Data

  • To Provide Services: To respond to your requests, process transactions, manage your account, and provide customer support.
  • For Marketing: To send you promotional materials and updates, which you can opt out of at any time.
  • For Legal Compliance: To comply with legal obligations and enforce our policies.

3How We Share Your Personal Data

We may share your information with service providers who assist us (e.g., payment processors) or if required by law. We will never sell your Personal Data.

4Your Rights Regarding Your Personal Data

You have the right to request access to, correction of, or deletion of the personal data we hold about you, subject to our obligations and retention policies detailed in Part III of this document.

This part applies specifically to clients who have contracted our services through a proposal, Statement of Work (SOW), Master Service Agreement, or other written agreement.

5Our Role as a Data Processor

When providing contracted services, SENEP acts as a “Data Processor” on behalf of your company, which is the “Data Controller.” This means we handle your data based on your instructions and the terms of our agreement.

6Use of Client Data

We will only access and process Client Data for the sole and exclusive purpose of:

  • Delivering the contracted services (e.g., development, testing, deployment, support, and maintenance).
  • Preventing or addressing technical or security issues.
  • Complying with the Client’s documented instructions.

We will never use Client Data for our own purposes, such as marketing or product development.

7Security Measures for Client Data

We implement technical and organizational security measures to protect Client Data, including encryption of data in transit and at rest, access controls based on the principle of least privilege, and regular security assessments.

8Data Breach Notification

In the event of a security breach affecting Client Data, we will notify the affected clients without undue delay, providing details of the incident and the steps we are taking to mitigate it.

9Deletion of Client Data Upon Termination

Upon termination of your signed agreement, we will securely delete or return all Client Data in our possession within a period of 60 days, unless its retention is required by law, as detailed in Part III.

10Data Retention for Legal and Financial Purposes

Notwithstanding any other provision in this policy, we will retain certain information (including Personal Data and Client Data) for extended periods if required to comply with our legal, tax, or regulatory obligations, to resolve disputes, or to enforce our agreements. For example, billing and financial transaction records will be kept for the period stipulated by applicable tax laws.

11International Data Transfers

Your information may be processed on servers located outside of your country of residence. We take necessary measures to ensure such transfers comply with applicable law.

12Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website. For material changes affecting the processing of Client Data, we will provide direct notification to our Contracted Clients.

13Contact Us

If you have any questions about this Privacy Policy, please contact us at:

E-mail
privacy@senep.cloud
Phone
+1 939 304 0123
Address
PO Box 977, Sabana Seca, Puerto Rico 00952

SENEP, LLC is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. Thank you for trusting us with your information.

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